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Passenger collaboration & crowdsourcing

Increased knowledge, increased confidence and proactive management

SL is Sweden’s largest Public Transport Authority, with the overall responsibility for ensuring accessible, well-developed and reliable public transport for almost 800,000 daily travelers in Stockholm County. 


During the covid-19 pandemic, huge challenges were faced in order to sustain public transport as a vital societal function. At SL there was a need to obtain control over the situation within the public transport system and practice preventive methods to avoid crowded situations at bus stops and platforms and thus maintain a safe and convenient travel experience for their customers. 

Real-time reports from passenger smartphones

Enabled by the Veridict platform, large-scale real-time crowd insight was rolled out, collecting data from end-customers across 26 municipalities. Passengers were able to anonymously report on perceived congestion via their smartphones from an easily accessible reporting app with user-friendly interface.


Data were aggregated in a cloud-based database and SL could access data via interface and application. In that way, the transit agency received valuable knowledge about the congestion situation in real-time. 

  • Entirely anonymous reporting

  • Free text space

  • Adaptable and user-friendly interface

  • Can be used for multiple question domains

Passenger app

Curious to find out more?

We are happy to talk to you about how we can find the best solution for you. 

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